1. 14-day refund
If you are not happy, you can ask for a full refund of a plan payment within 14 days of making it. This applies to the plan payment you made, whatever term you chose.
2. How to ask
Write to us at hello@pagejar.com. Include the email on your account and your invoice number. We will reply within a few working days.
3. How you get the money
Approved refunds go back to the method you paid with, through the payment gateway. How long it takes to reach you depends on the gateway and your bank or mobile wallet, and is usually a few working days.
When we refund a payment, the plan period it paid for ends and your pages are paused.
4. After 14 days
After 14 days we cannot refund a payment, including the unused part of a longer term. If you stop using Pagejar, your pages stay live until your paid-until date.
5. Mistakes on our side
If you were charged twice, charged the wrong amount, or charged because of an error on our side, tell us and we will put it right, even after 14 days.
6. Things we cannot refund
- fees we pay to other companies for you, such as domain registration, unless that company refunds us
- payments we had to reverse because of a chargeback or a payment you disputed with your bank
- accounts closed for breaking our Terms and Conditions
Money your customers pay you for products is between you and your customers. Pagejar does not refund it.